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Terms and Conditions

TERMS AND CONDITIONS OF SALE

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CHALET – Serviced apartments the Serviced apartments

Last updated: August 23, 2025

ARTICLE 1 – LEGAL INFORMATION

Chalet
Serviced apartments
415 Route du Nant Robert
74450 LE GRAND-BORNAND
Phone: 06.32.58.44.78
Email:chalet
Website:chalet
SIRET: 98906128800019
Intra-Community VAT: FR48989061288

Publisher: Marianne Lacombe
Web hosting: WALT

ARTICLE 2 – SCOPE OF APPLICATION

These Terms and Conditions apply to all services offered by Chalet , including:

  • Accommodation in Serviced apartments
  • Catering services
  • Additional services (spa, activities, concierge services)
  • Supplementary Benefits

Any reservation implies full and unconditional acceptance of these terms and conditions. All photographs and videos of the Serviced apartments are provided for illustrative purposes Serviced apartments and are not contractually binding.

ARTICLE 3 – RESERVATIONS AND CONFIRMATIONS

3.1 Booking Procedures

Reservations can be made:

  • By phone at 06.32.58.44.78
  • By email tochalet
  • Through our websitechalet
  • Directly at the front desk

3.2 Booking Confirmation

A reservation is not final until:

  • Receipt of the required deposit (30% of the total amount)
  • Chalet will send written confirmation
  • Acceptance of these Terms and Conditions

This deposit payment must be received by us within 4 business days of your account creation (option). After this period, your option will be canceled.

3.3 Required personal information

The following information is required for all reservations:

  • First and last name of the primary customer
  • Full address
  • Phone number
  • Email address
  • Number of people
  • Dates of stay

ARTICLE 4 – RATES AND FINANCIAL TERMS

4.1 Rates

The listed rates include:

  • Per room per night/stay
  • All taxes included
  • Excluding tourist tax (payable on site in accordance with local regulations)
  • Subject to change without notice
  • Includes basic hotel-related services (end-of-stay cleaning, linens)

4.2 Down Payment and Balance

  • Deposit: 30% of the total amount at the time of booking
  • Balance due: To be paid no later than 30 days before arrival
  • Last-minute booking (less than 30 days): Full payment required at the time of booking
  • If the balance remains unpaid 30 days prior to arrival, the reservation will be considered canceled

4.3 Accepted payment methods

  • Credit card (Visa, Mastercard, American Express)
  • Bank transfer
  • Bank checks (subject to clearance)
  • Cash (within legal limits)

4.4 Optional Services

Our accommodation rates do not include any additional optional services offered on-site. Prices are posted at the entrance to the Serviced apartments inside the apartments.

4.5 Billing

An invoice will be issued and given to the customer upon checkout or sent via email.

ARTICLE 5 – CANCELLATION POLICY

5.1 Cancellation by the customer

All cancellations must be submitted in writing tochalet

More than 30 days before arrival:

  • Full refund minus a €50 processing fee

From 30 to 15 days before arrival:

  • You will be charged 50% of the total cost of your stay, plus a €50 processing fee

From 14 days prior to the day of the event or no-show:

  • You will be charged 100% of the total cost of your stay, plus a €50 processing fee

Special provisions:

  • No refunds for late arrivals or early departures
  • In the event of a cancellation due to weather conditions, no credit or refund will be issued
  • Any change to the dates of your stay will be considered a cancellation

5.2 Safebooking Cancellation Insurance

If you have purchased the Safebooking insurance policy and all conditions are met, you will be eligible for coverage of cancellation fees. This insurance must be purchased at the time of booking and is non-refundable in the event of cancellation.

5.3 Cancellation by Chalet

In the event of a cancellation on our part, the customer will receive a full refund in accordance with applicable regulations.

ARTICLE 6 – TERMS OF STAY

6.1 Check-in and Check-out

  • Check-in: From 4:00 PM to 8:00 PM
  • Departure: Before 10:00 a.m.
  • Late arrival: Please contact us in advance regarding the procedure

6.2 Length of stay

A guest who has made a reservation for a specific duration cannot claim the right to remain in the Serviced apartments the stay ends. The duration may be changed during the stay only if it is longer than the originally reserved period, subject to availability.

6.3 Housing Capacity

The number of guests may not exceed the maximum occupancy listed for each unit. If the number of guests exceeds the maximum allowed, the Serviced apartments refuse to accommodate the excess guests for safety reasons.

6.4 Identification

A valid form of identification may be required upon arrival for all adult guests.

6.5 Security Deposit

A security deposit of €400, charged to your credit card, will be required when you receive the keys to ensure that the property is returned in good condition. This deposit will be refunded within one week of your departure, minus any charges for damages.

ARTICLE 7 – BYLAWS

7.1 Respect for the premises

The customer agrees to:

  • Ensure a peaceful rental experience
  • Keep the property in good condition
  • Please take care of the equipment provided
  • Use the premises for their intended purpose

7.2 Quiet Hours

  • Please be quiet: from 10:00 p.m. to 8:00 a.m.
  • Common areas: Opening hours posted

7.3 Non-smoking areas

The entire Serviced apartments complex Serviced apartments a smoke-free area (including e-cigarettes), with the exception of outdoor areas and apartment balconies. In case of non-compliance:

  • Cleaning to eliminate odors: €200 flat rate
  • False fire alarm: €200 flat fee

7.4 Pets

Pets are allowed under certain conditions:

  • Mandatory disclosure at the time of booking
  • No more than one pet per apartment
  • Presentation of a valid rabies certificate or up-to-date vaccination record
  • Additional fee to be paid on site (prices posted)
  • Must be kept on a leash in common areas

If a pet is present, additional cleaning fees may be deducted from the security deposit if the accommodation is not left in a condition deemed satisfactory (floors/fabrics, odors, or other damage).

7.5 Customer Liability

The guest is responsible for any damage caused during their stay. In the event of a violation of the rules or damage, a minimum fee of €150 may be charged.

ARTICLE 8 – SERVICES

8.1 Services included in the base price

  • Apartment rental including utilities (water, electricity, heating)
  • Customer Service
  • Apartment cleaning upon arrival and departure
  • Supply and setup of linens (bed linens and towels)
  • Free Wi-Fi
  • Access to common areas

8.2 Paid Services

  • Additional cleaning services
  • Additional linens
  • Concierge services
  • Activities and Excursions
  • Spa and Wellness Services

Prices are posted at the entrance to the Serviced apartments inside the apartments.

ARTICLE 9 – INVENTORY AND PROPERTY INSPECTION

An inventory sheet is provided to the customer upon arrival. The customer must:

  • Check for the presence of the listed items
  • Make sure the apartment is clean
  • Please return the signed form with your comments within 48 hours

After this period, no further claims will be accepted. Any damage or loss must be reported immediately and may not be replaced by the customer.

ARTICLE 10 – LIABILITY AND INSURANCE

10.1 Chalet Valora's Liability

The rental of Serviced apartments falls outside the scope of the hotelier’s liability. Chalet cannot be held liable for:

  • Theft, loss, or damage to personal belongings in the apartments, parking lot, or common areas
  • Accidents that occurred outside our facilities
  • The consequences of weather events
  • Service interruptions caused by external factors

10.2 Customer Insurance

The guest is liable for any damage caused to the Serviced apartments, residents, or third parties. The guest is required to have “vacation liability” insurance that covers these risks.

10.3 Force Majeure and Amendments

In the event of circumstances beyond our control or force majeure, we reserve the right to modify our programs in whole or in part. If we are required to cancel your trip, we will refund you in full in accordance with Articles L 211-13 and L 211-14 of the Tourism Code.

10.4 Lost personal items

We are not liable for any personal items left behind when vacating the premises.

ARTICLE 11 – INTERRUPTION OF STAY

An early departure or interruption of your stay does not entitle you to a refund, unless you have purchased Safebooking insurance and the terms of the policy are met.

ARTICLE 12 – CLAIMS AND DISPUTES

12.1 Complaints

  • During your stay: Please contact the front desk immediately
  • After your stay: Please send a written request within 15 days of your departure tochalet
  • Inspection period: 48 hours after arrival to report any issues regarding the description, quality, or cleanliness

12.2 Mediation

In accordance with applicable regulations, any dispute may be referred to the CMAP (Paris Mediation and Arbitration Center) for mediation:

  • Website: www.cmap.fr (the "Consumer" tab)
  • Mailing Address: CMAP Consumer Mediation, 39 Franklin D. Roosevelt Avenue, 75008 Paris
  • Email: consommation@cmap.fr

12.3 Competent Court

In the absence of an amicable agreement, the competent courts shall be those of the location of the Serviced apartments.

ARTICLE 13 – PROTECTION OF PERSONAL DATA

13.1 Collection and Processing

The personal data collected is necessary for managing your reservation and stay, in accordance with the GDPR.

13.2 Customer Rights

You have the right to access, correct, delete, and transfer your data.

13.3 Contact

To exercise your rights:chalet

ARTICLE 14 – MISCELLANEOUS PROVISIONS

14.1 Transfer

Under no circumstances may the rental be transferred, even in part, to a third party without the written consent of Serviced apartments.

14.2 Amendments to the Terms and Conditions

Chalet reserves the right to modify these terms and conditions at any time.

14.3 Partial invalidity

If any provision is found to be invalid, the remaining provisions shall remain in full force and effect.

14.4 Governing Law

These terms and conditions are governed by French law.

By making a reservation, the customer acknowledges that they have read these terms and conditions and accept them without reservation.

Chalet – Serviced apartments
415 Route du Nant Robert
74450 LE GRAND-BORNAND
Phone: 06.32.58.44.78
Email:chalet